Returns Policy

returns policy

Returning Items

If you decide you are unhappy with your purchase, please advise us by e-mail before return of goods. Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24 hours.

Please report the fault to us with a full description of the alleged fault. You will also need to provide us with images of the damage. Your product is to be returned to address within 14 days unused, and in its original condition.

A full refund will be given less our postage costs (unless faulty) your product will be returned to the delivery address at your expense. Please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new.


The following items may be returned:

Full rolls and unopened packages

Damaged goods

Incorrect items

The following items may NOT be returned:

Any cut merchandise

Special order items

Opened packages. This does not affect your statutory rights. However, we kindly ask you to open packages carefully if there is a chance that you may wish to return the item

Sending a Return

With your return please provide us with your invoice number, item, quantity to be returned, reason for return and your contact details. Once we receive your return, we will credit you within 14 working days.

International Returns

Please see returns policy above, however the following will apply:

You will be liable to pay the cost of returning unwanted goods back to us. Where a product is faulty, damaged or item not as described we will refund the cost of posting the goods back to us via your local postal office. A proof of return postage paid must be obtained. You must email Online Customer Services before returning your goods.

Faulty Goods

All goods must be checked by the customer on the day of delivery for faults or postal damage. If goods are faulty or reach you in an unsatisfactory condition, you must notify within 7 days of receiving the goods and we will arrange to have the goods exchanged.

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